terms and conditions

Sales conditions

The offer and sale of products on our website "www.erboristeriacomo.it" are governed by these Conditions of Sale, valid for each proposal, order and confirmation of purchase order of products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.

It should also be understood that the indications we give you in the individual pages of each phytoterapic product are to be understood as a pure suggestion for the use of the product itself and are not intended to replace the doctor's advice. In the presence of pathologies, before using the product it is best to consult your doctor. Furthermore, when requesting advice, before purchasing it is essential to report the presence of any physical ailments, pathologies and any medications you are taking.

Purchase mode. Before sending the purchase order, the customer is required to read the general conditions. The forwarding of the order implies their automatic acceptance. The customer purchases the product, whose characteristics are illustrated online in the relevant cards, at the price indicated and to which are added shipping costs as reported on the website. Before confirming the purchase order, the unit cost of each selected product will be summarized, the total cost in case of purchase of several products, the cost of additional expenses based on the type of payment selected and the amount of shipping costs. Once the purchase order is confirmed, the customer will receive an e-mail confirming the receipt and acceptance of the order, containing all the information on the products purchased, detailed indication of the price, shipping costs, applicable taxes and means of payment and information on the right of withdrawal. By sending the confirmation email, the purchase contract is concluded and formalized. ERBORISTERIA COMO reserves the right not to accept or process orders that are incomplete or missing fundamental data.

Times and methods of delivery. ERBORISTERIA COMO will deliver the products selected and ordered by the customer in the manner referred to in the previous article via the courier DPD or DHL. Delivery times, according to the provisions of art. 6 of Legislative Decree no. 206/2005 and s.m.i., are on average 3 days and do not exceed 30 days starting from the day following the order transmission date. The invoice will be issued to the customer in the package sent, using the data entered by the customer during registration to the website. To this end we recommend entering your Tax Code.

Prices and details of the products. All sales prices of the Products on the www.erboristeriacomo.it website are expressed in Euro and include VAT and any other tax. Any promotions are to be considered valid only for the online store. The prices applied are those indicated on the Website at the time of the purchase order by the Customer. The prices of products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products. The images of the products are for illustrative purposes only.

Terms of payment. Payment can be made by:

  • Credit Card (Visa - Mastercard - American Express - Bancomat - Apple Pay)
  • Satispay.
  • Prepaid card (Postepay - Paypal).
  • Paypal.

Transport. The goods travel on behalf of and at the risk of the buyer, ERBORISTERIA COMO will not be responsible for any delays or damages deriving from transport. In the event that the package arrives visibly damaged, withdraw the package by signing with reserve, otherwise it will not be possible to request a refund. In the event of a refusal of the parcel, ERBORISTERIA COMO can ask the customer for the full amount of shipping costs and the cost incurred for returning the parcel to the sender. The delivery terms indicated by ERBORISTERIA COMO refer to the products present in the warehouse and are intended as non-binding since they can be modified by Erboristeria Officinal Plants in case of actual needs. ERBORISTERIA COMO reserves the right to make the delivery of products related to the same order in more deliveries without further charges to the customer. Special terms and conditions of delivery must be agreed in advance by e-mail or by telephone between the customer and ERBORISTERIA COMO and accepted by both parties. Any special offers or promotions offered by ERBORISTERIA COMO are valid until the expiry of the same or until the products covered by the promotion have been exhausted.

For shipping costs you can consult "Shipping and Returns": https://www.erboristeriacomo.it/en/content/spedizione-e-resi

Product guarantees. ERBORISTERIA COMO guarantees only the material integrity of the products at the time of delivery. Any defects must be communicated by the customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery. The customer has the right to replace damaged products upon return of the same, excluding the customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of products are to be considered charged to the customer. ERBORISTERIA COMO does not offer any additional warranty on the products compared to that provided by the individual producers. Without prejudice to the hypothesis of willful misconduct or gross negligence of ERBORISTERIA COMO, it is agreed that ERBORISTERIA COMO can not exceed the price of the products purchased by the customer subject to dispute.

Right of withdrawal. the right of withdrawal is exercised by sending within the term of fourteen (14) days, under penalty of forfeiture, a written notice to ERBORISTERIA COMO Via Zara, 2 - 22063 Cantù CO by registered letter AR In the registered letter it is sufficient to insert your personal data, those relating to the order and the purchase made, communicating the intention to withdraw from the contract. The Customer is held within 30 (thirty) days from the exercise of the right of withdrawal, to send the returned Products to ERBORISTERIA COMO, with traceable shipping and expenses charged to the Customer. The consumer will be entitled to the refund of the amount paid to ERBORISTERIA COMO, net of delivery and return costs (always charged to the consumer), only from the moment when the seller checks the goods and certifies their integrity and the perfect correspondence to what was sold will confirm everything. The reimbursement will take place free of charge, as quickly as possible and in any case within thirty days from the date on which ERBORISTERIA COMO became aware of the consumer's right of withdrawal. The amounts are reimbursed within the terms if they are re-credited with a voucher with a currency not later than the expiration of the aforementioned term.

The offer and sale of products on our website "www.erboristeriacomo.it" are governed by these Conditions of Sale, valid for each proposal, order and confirmation of purchase order of products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.

Privacy. You can get information on how we process your personal information by accessing the Privacy section. Please also read, if you have not already done so, our General Conditions of use of the domain because they contain important information on how we process the personal data of our users and on the security systems adopted.

Applicable law and settlement of disputes. The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206 concerning distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In the case of disputes between ERBORISTERIA COMO and each final user, arising from the General Conditions of Sale, the competent forum is that of Como.

Changes and updates. The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.erboristeriacomo.it

General conditions of use of the domain

Information about the domain owner

Company name: Erboristeria Como of Dr. L. Comollo
VAT number: 03768950135
Location: Via Zara n ° 2, 22063 Cantù (Co)
E-mail: info@erboristeriacomo.it

The following conditions constitute the General Conditions of use of the domain https://www.erboristeriacomo.it (hereinafter, for the sake of brevity, respectively the "General Conditions" and the "Domain") to which anyone intends to view the contents of the same. Access to the Domain and any operation involving the display of its contents constitute acceptance of the General Conditions; in the event that the user does not want to accept the General Conditions, it is sufficient to refrain from browsing the pages of the Website.

If a clause of these General Conditions is considered null or for any ineffective reason, this clause will be considered separable from the other clauses, with no effect on the validity and effectiveness of the remaining conditions.

The user, with the access to the domain, tacitly declares that he will not use the domain and its contents for illicit purposes or in any case contrary to the current provisions of the law. These General Conditions may be modified by Erboristeria Officinal Plants at any time, without notice to users, without prejudice to the responsibility of the latter to consult them periodically before accessing the contents of the Site. Domain consultation at the outcome of the changes above implies the full and unconditional acceptance of the General Conditions in the modified formulation.

If within the Domain are offered goods and services or presented contents subject to specific terms and conditions that will be reported in correspondence with said services or contents, the same will prevail over these General Conditions.

Any operation of extraction or re-utilization not expressly authorized of the material present on the Domain is forbidden, as well as any other activity that may damage the honor or the decoration as well as any legitimate interest of the authors and owners of the intellectual property rights located there.

Each content of the Domain can not be, in whole or in part, copied, reproduced, republished, uploaded, transcribed, transmitted or distributed, disseminated, in whole or in part, without prejudice to the printing, downloading and viewing operations carried out for purposes exclusively personal and non-commercial and on condition that the material in question is not modified in any way and that all information relating to the intellectual and / or industrial property rights therein is maintained.

The Domain and its contents may only be used for personal, research or educational purposes, with the exclusion of other purposes.

The information contained in the Domain can not be used for commercial purposes in order to establish databases of all kinds and genres, nor be filed (in whole or in part) in pre-existing databases, both accessible exclusively by the breeder and third party provision.

It is not allowed to create links to the Domain home page currently accessible at the web address https://www.erboristeriacomo.it (hereinafter also the "Home Page") or to any other page within the Domain.

They are expressly prohibited and will be prosecuted as an act of unfair competition, in accordance with current regulations, the specific links that allow you to refer the user to an internal page without going through the Home Page ("deep linking"), as well as the automatic insertion links ("inline linking") that allow the user to automatically visualize in a specific space images coming from the Site as well as the "framing" links, which allow a page of the domain to appear on a specific page of another domain contextually making sure that the content of said page rather than appearing in an autonomous window of the navigation browser appears within a frame for this purpose structured.

Exclusion of guarantees and limitation of liability.
All content published on the Domain is provided for the sole purpose of general information. The Erboristeria Le Piante Officinali does not provide any guarantee as to their accuracy and completeness and reserves the right to modify and update this information without prior notice. ERBORISTERIA COMO will not be held responsible for any and all direct or indirect damage, including loss of profit, arising from the use or inability to use the Domain and its contents, or sites directly or indirectly connected to it , as well as omissions or errors.