Shipping and returns

Standard Shipments in Italy

- For orders until € 20 = shipping cost € 5;
- For orders over € 20 = shipping cost € 3,5;
- For orders over € 50 = free delivery;

Express Shipments in Italy

- For orders until € 10 = shipping cost € 8;
- For orders over € 20 = shipping cost € 6,5;


No shipping costs if the purchase will be collected at our warehouse located in Via Zara No. 2 in Cantù (CO) from Monday to Friday from 10:00 to 15:00 or by appointment.

For shipments to Livigno and Campione d'Italia shipping costs must be added € 15.

The standard Shipments will take place by SDA courier, delivery usually takes place within 2/4 days, from the moment of delivery of the parcel by the express courier. Delivery takes place from Monday to Friday in the normal working time. Tracking available.

The Shipments will take place by DHL or BRT courier, delivery usually takes place within 24/48 hours, from the moment of delivery of the parcel by the express courier. Delivery takes place from Monday to Friday in the normal working time. Tracking available.

In the event that the courier was unable to make the delivery due to the absence of the recipient, he will leave a notice of non-delivery with the contact details to arrange for delivery.

The customer is invited to contact info@erboristeriacomo.it in case of delay in delivery and in any case to report any disruption detected.

Standard Shipments out of Italy* 

Country
Shipments
Country
Shipments
S. MARINO
€ 7,00
IRELAND
€ 20,00
AUSTRIA
€ 16,00
LATVIA
€ 20,00
BELGIUM
€ 16,00
LITHUANIA
€ 20,00
DENMARK
€ 16,00
MALTA
€ 20,00
GERMANY
€ 16,00
PORTUGAL 
€ 20,00
LUXEMBOURG
€ 16,00
ROMANIA
€ 20,00
NETHERLANDS 
€ 16,00
SWEDEN
€ 20,00
HUNGARY
€ 16,00
BULGARIA
€ 30,00
POLAND
€ 16,00
INDIA
€ 32,00
CZECH REPUBLIC  
€ 16,00
OMAN
€ 32,00
SLOVAKIA
€ 16,00
QATAR
€ 32,00
SLOVENIA
€ 16,00
CANADA
€ 35,00
FRANCE
€ 17,00
CHINA
€ 35,00
THE PRINCIPALITY OF MONACO 
€ 17,00
UNITED ARAB EMIRATES 
€ 35,00
UNITED KINGDOM
€ 17,00
GEORGIA
€ 35,00
SPAIN
€ 17,00
USA
€ 35,00
CROAZIA
€ 20,00
NORWAY
€ 44,00
ESTONIA
€ 20,00
SWITZERLAND*
€ 44,00
FINLAND
€ 20,00
BRASIL
€ 45,00
GREECE
€ 20,00
JAPAN
€ 45,00

Shipments will be made with DHL, DPD or Crono international (QPE). Delivery generally takes place within 2/4 days, from the time the parcel is picked up by the courier. Delivery takes place from Monday to Friday during normal working hours. Traceability available. 

For Switzerland*, free if the collection takes place at our warehouse located in Via Zara, 2 in Cantù (CO) subject to telephone agreements at the tel: +39 324 9030651.

Important Notes: If your shipment exceeds 10 kg in weight, we will send you an email with the actual weight and we will ask you for availability to integrate the figure. You can always cancel the order following our integration request.

In the event that the courier is unable to deliver due to the absence of the recipient, he will leave a notice of non-delivery with the details of the contact address to be contacted to arrange delivery.

The customer is invited to contact info@erboristeriacomo.it in case of delay in delivery and in any case to report any disruption detected.

* Any customs or import charges are not charged at the time of purchase on Erboristeria Como. Customs fees, if due, are to be paid by the recipient. Erboristeria Como has no control over these duties. For more information, we recommend that you contact the customs authorities of your country.

In principle all items coming from abroad are subject to VAT and customs duties. The recipient of a consignment from abroad is required to pay the value added tax (VAT) calculated on the value of the goods and customs duties on the gross weight. These costs must not be confused with transport costs, which are already paid at the time of purchase.

Right of withdrawal

The right of withdrawal is exercised by sending within the term of fourteen (14) days, under penalty of forfeiture, a written notice to ERBORISTERIA COMO Via Zara, 2 - 22063 Cantù (CO) Italy by email to info@erboristeriacomo.it. In the email it is sufficient to insert your personal data, those relating to the order and the purchase made, communicating the intention to withdraw from the contract. The Customer is held within 30 (thirty) days from the exercise of the right of withdrawal, to send the returned Products to ERBORISTERIA COMO, with traceable shipping and expenses charged to the Customer. The consumer will be entitled to the refund of the amount paid to ERBORISTERIA COMO, net of delivery and return costs (always charged to the consumer), only from the moment when the seller checks the goods and certifies their integrity and the perfect correspondence to what was sold will confirm everything. The reimbursement will take place free of charge, as quickly as possible and in any case within thirty days from the date on which ERBORISTERIA COMO became aware of the consumer's right of withdrawal. The amounts are reimbursed within the terms if they are re-credited with a voucher with a currency not later than the expiration of the aforementioned term.