Shipping and delivery

Shipments will be made with Crono international (QPE), see tracking here or DHL see tracking here. Delivery generally takes place within 2/4 days, from the time the parcel is picked up by the courier. Delivery takes place from Monday to Friday during normal working hours. Traceability available.

Important Notes: If your shipment exceeds 10 kg in weight, we will send you an email with the actual weight and we will ask you for availability to integrate the figure. You can always cancel the order following our integration request.

In the event that the courier is unable to deliver due to the absence of the recipient, he will leave a notice of non-delivery with the details of the contact address to be contacted to arrange delivery.

The customer is invited to contact info@erboristeriacomo.it in case of delay in delivery and in any case to report any disruption detected.

Any customs or import charges are not charged at the time of purchase on Erboristeria Como. Customs fees, if due, are to be paid by the recipient. Erboristeria Como has no control over these duties. For more information, we recommend that you contact the customs authorities of your country.

In principle all items coming from abroad are subject to VAT and customs duties. The recipient of a consignment from abroad is required to pay the value added tax (VAT) calculated on the value of the goods and customs duties on the gross weight. These costs must not be confused with transport costs, which are already paid at the time of purchase.

If you are in Italy on vacation

Shipments standard in Italy (2-5 days) including islands

• from 0 €    =  5 €
• from 20 €  =  3,5 €
• from 50 €  = FREE

Shipments will be made with SDA, see tracking here

Shipments express in Italy (24-48 hours)

• from 0 €    =  8 €
• from 20 €  =  7 €

Shipments will be made with SDA, see tracking here

Delivery failure

In the event that the courier is unable to make the delivery due to the absence of the recipient, he will leave a notice of non-delivery with the contact details to contact to arrange the delivery.

The customer is invited to contact us in case of delay in delivery and in any case to report any disservice detected.